Hosting Terms of Service

These Terms of Service ("Terms") govern the use of the VosCMS hosting service ("the Service") provided by THEVOS Co., Ltd. ("the Company"). By submitting an order, you agree to be bound by these Terms.

Article 1 (Definitions)

• "The Service" means the web hosting, domain registration, email service, and related add-on services provided by the Company.
• "Customer" means the individual or legal entity that has agreed to these Terms and completed the order procedure.
• "Contract Period" means the period during which the Customer may use the Service, counted in calendar billing months (1st through last day of each month).
• "First-Month Proration" means the calculation method for the period from the order date to the last day of the same month: monthly fee ÷ 30 × remaining days.

Article 2 (Order and Contract Formation)

1. The Customer must complete the order form provided by the Company and agree to these Terms.
2. The contract is formed at the moment payment is confirmed by the Company.
3. Orders by minors require parental consent.
4. The Company may decline an order in cases including, but not limited to, false information, prior breach of these Terms, payment risk, or affiliation with anti-social organizations.

Article 3 (Fees and Payment)

1. The Customer shall pay the fees specified by the Company via the designated payment method (credit card, etc.).
2. The fee structure is as follows:

3. All fees include applicable consumption tax.
4. If payment is not received by the due date, the Company may suspend the Service.
5. Paid fees are non-refundable except as expressly provided in these Terms.

Article 4 (Contract Period and Auto-Renewal)

1. The Contract Period is the term selected by the Customer at order (1, 3, 6, 12, 24, or 36 months, etc.).
2. Unless the Customer notifies the Company of cancellation at least 30 days before expiration, the contract auto-renews under the same terms.
3. Auto-renewal charges are billed to the credit card registered by the Customer at the prevailing rate at renewal time.
4. The Customer may disable auto-renewal via My Page no later than 30 days before expiration.

Article 5 (Cancellation)

1. The Customer may cancel the Service at any time.
2. Cancellation must be requested via the designated form on My Page.
3. Upon receipt of a cancellation request, the Service remains active through the last day of the request month and ends on the 1st of the following month.
4. Unused months (the month following the request and beyond) are refunded to the Customer's credit card.
5. First-month prorated charges, domain registration fees, setup fees, and one-time add-on charges are non-refundable.

Article 6 (Service Content)

1. The Service allocates web server disk capacity, monthly data transfer, mail accounts, databases, and subdomains within the limits of the selected plan.
2. Add-on services (storage upgrade, additional mail accounts, SSL certificates, server migration support, etc.) are provided individually upon Customer request.
3. Storage upgrade fees are calculated using first-month proration plus the standard monthly fee, aligned to the hosting contract end date and renewed simultaneously with the hosting contract.

Article 7 (Backups)

1. The Company performs server-wide backups for operational purposes only and assumes no obligation to restore Customer data.
2. The Customer is responsible for maintaining their own backups.
3. The Company is not liable for data loss caused by Customer error or force majeure.

Article 8 (Prohibited Acts)

The Customer shall not engage in any of the following:

• Acts violating laws or public order and morals
• Infringement of third-party intellectual property, privacy, or portrait rights
• Defamation or damage to the credit of the Company or third parties
• Mass spamming, phishing, malware distribution
• Excessive consumption of server resources (CPU, memory, I/O, infinite loops, abusive crawling) that impedes other Customers
• Operation of P2P file sharing, torrent, or cryptocurrency mining services
• Adult content that violates Japanese law
• Transfer or sublease of Service rights without Company consent
• Unauthorized access, server intrusion, vulnerability scanning
• Any other act the Company deems inappropriate

Article 9 (Suspension and Termination)

1. The Company may suspend the Service without prior notice if the Customer engages in any prohibited act or breaches these Terms.
2. Depending on the severity, the Company may terminate the contract; in such cases, paid fees are non-refundable.
3. Upon termination, the Customer must promptly evacuate any data; the Company will delete Customer data within 30 days after termination.

Article 10 (Maintenance and Outages)

1. The Company may perform scheduled or emergency maintenance to ensure stable Service operation.
2. Scheduled maintenance is announced in advance on the Company website. Emergency maintenance may be announced after the fact.
3. The Company is not liable when the Service is unavailable due to force majeure (natural disasters, power outage, network failure, third-party cyberattacks, etc.).
4. If the Service is unavailable for 24 consecutive hours due to causes attributable to the Company, the corresponding fee will be deducted from a future month's invoice.

Article 11 (Personal Information)

The Company handles Customer personal information in accordance with its Privacy Policy. Personal information may be used for Service provision and Customer communications.

Article 12 (Disclaimer)

1. Except in cases of willful misconduct or gross negligence by the Company, the Company is not liable for any damage to the Customer or third parties arising from use of the Service.
2. Where the Company is liable, the cap on damages shall be the amount paid by the Customer for the month in which the damage occurred.
3. The Company makes no warranty as to the accuracy, completeness, or fitness for a particular purpose of information provided through the Service.

Article 13 (Modification of Terms)

1. The Company may modify these Terms without prior consent of the Customer.
2. Modified Terms take effect upon posting on the Company website.
3. Continued use of the Service after modification constitutes agreement to the modified Terms.

Article 14 (Governing Law and Jurisdiction)

1. These Terms and disputes regarding use of the Service are governed by the laws of Japan.
2. The Tokyo District Court shall have exclusive jurisdiction over any dispute as the court of first instance.