Cancellation & Refund Policy
1. Reservation Cancellation Policy
To ensure smooth service for all customers and fair access to appointments, we operate the following cancellation policy.
| Cancellation Timing | Refund Rate |
|---|---|
| More than 24 hours before appointment | 100% full refund |
| 12–24 hours before appointment | 50% refund |
| Less than 12 hours before appointment | No refund |
| No-Show | No refund |
2. No-Show Policy
If you fail to arrive at your scheduled appointment time without prior notice, it will be treated as a no-show.
- No-show appointments are non-refundable.
- Repeated no-shows may result in restrictions on future bookings.
- Arriving more than 10 minutes late may result in service refusal or reduced service time.
3. Appointment Changes
- More than 24 hours before: One free reschedule is allowed.
- Less than 24 hours before: Changes are not permitted; please cancel and rebook.
- Service menu changes can be made on-site (price differences may apply).
4. Dissatisfaction After Service
- If you are unsatisfied with the results, please contact us within 7 days for a complimentary redo.
- Redo is limited to the same service; changing to a different service will incur additional charges.
- This applies only when the result differs from your pre-agreed request.
5. Prepaid Packages / Vouchers
- Unused sessions are refundable; used sessions will be recalculated at the regular price.
- Expired vouchers are non-refundable.
- Refund amounts for discounted packages are calculated by deducting used sessions at regular pricing.
6. Refund Processing Time
- Card payments: Refunded within 3–5 business days.
- Cash/bank transfer: Deposited to your designated account within 5–7 business days.
- Points: Instantly re-credited to your account.
7. Additional Notes
- Exceptions may be made in cases of natural disasters or emergencies.
- This policy may be updated with prior notice.
- For inquiries, please contact us by phone or message.
